Delivery Policy
1. General information
2. Delivery location
Items offered on our website are only available for delivery to addresses in Malaysia. Any shipments outside of Malaysia are not available at this time.
3. Shipment processing time
All orders are processed within 3-7 business days from date of purchase. Orders are not shipped or delivered on weekends or public holidays.
Date of delivery may vary due to high volume of orders, carrier shipping practices, delivery location, method of delivery, and the items ordered. Product may also be delivered in separate shipments. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
4. Shipping rates & delivery estimates
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Delivery: West Malaysia |
3-5 business days | RM20 (Spending below RM300) FOC (Spending above RM300) |
| Standard Delivery: East Malaysia |
3-7 business days | RM20 (Spending below RM300) FOC (Spending above RM300) |
5. Damaged items in transport
If there is any damage to the packaging on delivery, contact us immediately at +603 -26979999.
6. Order Cancellation
If you have a change of mind after ordering, please notify us immediately in writing via Contact us.
Please attach or forward your order acknowledgement email or quote your order number in the written email and specify the Goods you want to cancel.
The cancellation will be effective on the day we received your email. A full refund less fees including operational fees, bank charges and tax charges will be refunded to you in 2-4 weeks.
Please note that orders that have been shipped cannot be cancelled and will NOT be refunded.
7. Questions
If you have any questions about the delivery and shipment or your order, please
contact us at +603-26979999.
L&T CARD INTERNATIONAL SDN BHD (1017095-A)
No. 25B – 29B,
Tingkat 2, Jalan Belia
75450 Ayer Keroh,
Off Jalan Raja Laut,
50350 Kuala Lumpur.
Tel: +603-2697 9999
Email: enquiry@philea.com.my
Office Hours: 9am – 5pm (except Saturdays, Sundays and Public Holidays)
25-27, Jalan Belia Off
Jalan Raja Laut,
50350 Kuala Lumpur, Malaysia.
Email: myphilea@philea.com.my
Contact: +603-26979999