Refund & Return Policy

We accept returns or exchanges if the items you purchased is defective.
Please email us immediately at enquiry@philea.com.my within 24 hours after receiving your product with details of the product and the defect. We do not accept exchanges without your proof of email.
You can send the item you consider defective to the following address within 7 days from date of receive:

No. 25B – 29B, Tingkat 2
Jalan Belia, Off Jalan Raja Laut
50350 Kuala Lumpur

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.